Operation of Mutual Company

• Mutual Company
• Board of Policyholder Representatives Meeting
• Reporting Meetings for Policyholder Representatives
• Policyholder Representative Nominating Committee
• Board of Councillors
• Conference of Customers
• Policyholder Dividends
• Management Policy Aligned with the Level of Financial Soundness

Mutual Company

Although a life insurance company can be established as either a “stock company” or a “mutual company,” Meiji Yasuda was founded as a mutual company in accordance with Japan’s Insurance Business Act. A mutual company is an incorporated body in which those* who enroll in its insurance policies also become “mutual members.”
In addition to the Board of Policyholder Representatives Meeting, Meiji Yasuda maintains the Policyholder Representative Nominating Committee and the Board of Councilors, as well as the Conference of Customers to enhance the operation of its governance system to ensure that policyholders’ opinions and requests are better reflected in the Company’s management.

* Excluding those who enroll only in policies without dividends

Board of Policyholder Representatives Meeting

Meiji Yasuda therefore has the Board of Policyholder Representatives Meeting, which consists of representatives selected from policyholders in accordance with the Insurance Business Act.
As the highest decision-making body of the Company, the Board of Policyholder Representatives Meeting reviews reports on financial results and deliberates on the appropriation of surplus and the appointment of directors, before making decisions on these and other important management issues.

Reporting Meetings for Policyholder Representatives

In addition to the Board of Policyholder Representatives Meeting, Meiji Yasuda hold the Reporting Meetings for Policyholder Representatives as a place to provide information to the policyholder representatives and make recommendations to us.

Policyholder Representative Nominating Committee

The Policyholder Representative Nominating Committee consists of members selected from policyholders and appointed by the Board of Policyholder Representatives Meeting. The number of committee members is limited to 10 or less. In addition, Meiji Yasuda maintains a support team to assist the Policyholder Representative Nominating Committee. With the aim of securing a transparent selection process that is independent of management, the Company consigns supervision of this team to an outside individual who is not an employee of the Company.

Board of Councillors

The Board of Councillors is tasked with providing advice to the Company’s management upon its request, as well as deliberating matters that are deemed important management issues, including those arising from policyholders’ opinions and requests. In general, the board meets three times a year, and matters discussed at these meetings are reported to the Board of Policyholder Representatives Meeting.

Conference of Customers

With the aim of reporting our business activities to policyholders, deepening their understanding of it, and directly asking for their opinions, Meiji Yasuda hold "Conference of Customers" every year at regional offices nationwide.
These opinions and requests are reported to the Board of Policyholder Representatives Meeting and the Board of Councilors.
In addition, whenever we receive opinions identifying issues in need of improvement, the department in charge of addressing the particular issue considers options and implements improvement measures, while the Customer-Oriented Service Verification Committee, an advisory body to the Management Council, follows up to verify the status of implementation.

Policyholder Dividends

About "Dividends Policy"

Meiji Yasuda formulated our “Dividends Policy”, that shows our stance toward return of profit to policyholders, who act as mutual members supporting a mutual company. This policy stipulates that policyholder dividends should be paid according to an economic value-based indicator for financial soundness, as follows.

Dividends Policy(PDF 228KB)

Overview of “MY Mutual Dividends”

As a Mutual Company, every policyholder of Meiji Yasuda is a member of the company. We have continued with our long term and stable management with the soundness of finance as our first priority in order to deliver “Peace of Mind, Forever.”
We have steadily accumulated internal reserves in order to assure our capabilities to pay for insurance claims and benefits even under unforeseen circumstances. “Is there something we can do because we are a Mutual Company?” As an answer to this question, we have decided to pay a part of our internal reserves to our policyholders in addition to conventional dividends from October, 2021. We are determined to operate management in a way that will allow us to continue paying dividends capable because we are a Mutual Company.

Management Policy Aligned with the Level of Financial Soundness

Meiji Yasuda have formulated our "Management Policy Aligned with the Level of Financial Soundness" that shows the concept of policyholder dividends and investment according to the ESR.

Management Policy Aligned with
the Level of Financial Soundness(PDF 199KB)