Our Effort-Financial Inclusion (Ensuring Financial Access, etc.)

“Easy Access to Insurance for Everyone”
(Insurer's version of financial inclusion)

As diversity in society increases, we have implemented endeavors to increase customer convenience such as procedures adjusted to our customer's personal traits, including the elderly, people with disabilities, LGBTQ, and people from overseas, to achieve “A Long-Respected Life Insurance Company that Cares about People first,” which is our Corporate Vision.

Our endeavors towards people from overseas

Multi-lingual contact for inquiries

We have established a dedicated toll-free phone number to accommodate customer inquiries in five languages(English, Chinese, Korean, Vietnamese and Thai).

Interpretation service in 5 different languages(English, Chinese, Korean, Vietnamese, and Thai)

An operator can offer support by consecutively interpretating the communication with our agent, if customer wishes to use this service

Providing explanation materials in English and Chinese etc.

We can provide an explanation material (“For International Customers” leaflet) which explains points of note such as special policy conditions which prevent us from making certain payments to customers living overseas, and explanation material regarding going abroad (“Guide to Traveling Abroad”) in “Plain Japanese,” English, and Chinese.